Legal

Terms of Service

Last updated: 30 October 2026

Beyond Insights (Pty) Ltd
Suite 7, Ground Floor, Sunny Park
4 Sugar Farm Trail, Sunningdale
Durban, 4051, South Africa
info@beyondinsights.co.za

These terms apply to beyondinsights.co.za and explain how Beyond Insights (Pty) Ltd ("Beyond Insights", "we", "us" or "our") offers its services. Please read them before using the website or requesting our services.

1. Using this website

By using this website, you agree to the terms that apply to your use. If you do not agree, please stop using it. If you act for a business, you must have authority to make commitments for it.

We provide market research and consumer insight services across Africa. This website provides general information about those services. Sending an enquiry does not place an order or commit either party to a paid project.

2. Service agreements

We agree the work in writing before it starts. The accepted proposal, statement of work or service agreement should describe what we will deliver and each party's responsibilities, and set out fees, payment dates, timing and support.

If a specific written agreement conflicts with these general terms, that agreement takes priority, subject to the law. Changes to scope, price or delivery dates must be agreed in writing. Website examples, figures and estimated timelines do not guarantee results for a particular project.

3. Fees, cancellation and support

Your written agreement sets the fees, currency, taxes, deposits and payment dates. Your service agreement and the law govern cancellation, termination, refunds, handover and support. These website terms do not require automatic renewal or impose cancellation fees. Contact us promptly if you need to change or end the work.

4. Your responsibilities

You must provide accurate information and have permission to share the materials, data and access needed for the work. You are responsible for decisions, feedback and approvals as agreed.

Do not use the website or our services for unlawful activity or to infringe another person's rights. Do not send spam or malicious software, gain unauthorised access, or interfere with the website's security or operation.

5. Intellectual property

The website's text, branding, graphics and photographs belong to us or their respective owners. You may view the site and share links for lawful purposes. Other uses require the owner's permission unless the law allows them.

The service agreement must state who owns the project outputs and what licences apply. These website terms do not transfer ownership of your data or give us unrestricted use of your confidential material.

6. Confidentiality and personal information

Our Privacy Policy explains how we handle personal information from the website and business communications. Confidentiality and service agreements should cover confidential project information and personal information controlled by clients.

Use the contact form for a general description of your needs. Agree a suitable way to share sensitive records or confidential data with us before sending them.

7. Research and third-party content

Research findings depend on their methods, samples and the time they were collected, and can be incomplete or change over time. We do not guarantee a particular business result unless we agree it in writing. Other websites and providers have their own terms, content and availability. Linking to them does not make us responsible for them.

8. Website availability and liability

We take reasonable care with this website but cannot promise uninterrupted access or that all information is accurate and current. We may update or suspend it for maintenance, security or business reasons.

Where the law allows, we exclude liability for indirect or consequential loss from using this free information website. The service agreement addresses liability for paid work.

We do not exclude liability for fraud, gross negligence or anything the law prevents us from excluding. We do not limit rights or remedies that the law prevents us from limiting. This includes protection under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and the Protection of Personal Information Act 4 of 2013 (POPIA).

9. South African law and disputes

South African law governs these terms. Disputes may be brought before a South African court with authority to hear them, subject to rights protected by law and any valid dispute-resolution terms in your service agreement.

Contact info@beyondinsights.co.za with any concern so we can try to resolve it. You may still seek urgent legal help, exercise your legal rights or approach a regulator or tribunal with authority to hear the matter.

10. Changes and general provisions

We may publish updated terms with a new date. Changes apply from that date onwards and do not automatically change an existing written service agreement. If a term cannot legally be enforced, the others continue to apply where the law allows. Delaying enforcement of a right does not, by itself, mean giving it up.